Investor protection
Complaint Status
Data for September 2026 · last updated 30 September 2026 · published pursuant to the SEBI circular dated 09 December 2021.
| Sr. No | Received From | Pending at the end of last month | Received | Resolved | Total Pending | Pending Complaints > 3 Months | Average Resolution Time (Days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | NIL | NIL | NIL | NIL | NIL | NIL |
| 2 | SEBI (SCORES) | NIL | NIL | NIL | NIL | NIL | NIL |
| 3 | Other Sources (if any) | NIL | NIL | NIL | NIL | NIL | NIL |
| Grand Total | NIL | NIL | NIL | NIL | NIL | NIL |
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Average resolution time is the sum of the time taken to resolve each complaint during the month, divided by the number of complaints resolved in that month.
| Month | Carried Forward From Previous Month | Received | Resolved* | Pending# |
|---|---|---|---|---|
| August 2026 | NIL | NIL | NIL | NIL |
| September 2026 | NIL | NIL | NIL | NIL |
| Grand Total | NIL | NIL | NIL | NIL |
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
| Year | Carried Forward From Previous Year | Received | Resolved** | Pending## |
|---|---|---|---|---|
| 2023-24 | NIL | NIL | NIL | NIL |
| 2024-25 | NIL | NIL | NIL | NIL |
| 2025-26 | NIL | NIL | NIL | NIL |
| Grand Total | NIL | NIL | NIL | NIL |
** Inclusive of complaints of previous years resolved in the current year.
## Inclusive of complaints pending as on the last day of the year.
If something goes wrong
You should be able to escalate without our cooperation
Start with us. If we do not resolve it to your satisfaction, you have a statutory route that does not depend on us at all.
-
Level 1
Client Servicing Desk
Write to invest@redberyl.in or call +91 97892 93087 during business hours.
Response within 7 working days -
Level 2
Grievance Redressal Officer
If unresolved, escalate to Raunak Noah at compliance@redberyl.in.
Response within 14 working days -
Level 3
Principal Officer
If still unresolved, write to O M Jaya Priya at jayapriya@redberyl.in.
Response within 21 working days -
Level 4
SEBI SCORES 2.0
Lodge a complaint on the SEBI Complaint Redress System at scores.sebi.gov.in. SEBI toll-free helpline: 1800 22 7575 / 1800 266 7575.
Response within As per SEBI timelines -
Level 5
Online Dispute Resolution (SMART ODR)
If you remain dissatisfied, initiate conciliation or arbitration through the SEBI SMART ODR portal at smartodr.in.
Response within As per ODR timelines
What to include in a complaint
- Your name, client code and registered email or mobile number.
- The date and nature of the issue, with any relevant transaction or reference numbers.
- Copies of correspondence already exchanged with us.
- The outcome you are seeking.
SEBI SCORES 2.0
SCORES is SEBI’s centralised web-based complaint redress system. You may lodge a complaint against any SEBI-registered intermediary, track it online, and escalate it if the response is inadequate. Complaints should ordinarily be lodged within one year of the cause of action, after first raising the matter with the intermediary.
scores.sebi.gov.in ↗ · Toll-free 1800 22 7575 / 1800 266 7575
Online Dispute Resolution (SMART ODR)
Where a complaint is not resolved through the intermediary or through SCORES, you may initiate conciliation and, if required, arbitration through the SEBI-recognised ODR institutions on the SMART ODR portal.
Statutory contacts at Redberyl
Investor Relations & Grievance Redressal Officer: Raunak Noah, compliance@redberyl.in
Compliance Officer: Raunak Noah, compliance@redberyl.in
Principal Officer: O M Jaya Priya, jayapriya@redberyl.in